General FAQ

1. What makes Absolute Poker so special?

   Absolute Poker was designed by poker players for poker players! The Absolute Poker team spent years creating the most complete, player-friendly poker destination on the web.

   Our exclusive software includes features, promotions, games, and tournaments that you just won’t find anywhere else. We love the game and we’re sure you’ll agree that we’ve done it justice.

   From various sized ring games, phenomenal graphics and outstanding features, to a full selection of unbelievable online poker tournaments, Absolute Poker is all you need.

2. Can I see what the games look like before I sign up?

   Absolutely! Just download our free poker software and feel free to browse the site. You can check out the Main Lobby and even watch tons of live games in progress.

3. When can I start playing?

   You can start playing immediately.  Just download our free software, visit the Main Lobby, and select your game of choice. Then take your seat by clicking on it, and select the option to create a new account. Fill out the necessary info and you are good to go.

4. Can I start with a play money account?

   Of course!  You can play for free and for fun. Start by downloading our free poker software. Next enter your name, city, and e-mail address. Finally, create your username and password.

5. As an online poker player, can I send feedback to the Absolute Management team?

   We always love hearing from our players.  Please email your comments and feedback about AbsolutePoker.net to support@AbsolutePoker.net

6. Does Absolute Poker use "burn" cards when dealing? How are the odds affected?

   Live poker games often make use of burn cards to eliminate improper actions by the dealer and to prevent the use of marked cards. These factors do not apply online and burn cards are not used at Absolute Poker. The absence of burn cards does not in any way affect the randomness of the next card from the deck, or the odds of receiving a particular card during the remainder of the deal. When figuring out the odds of cards to come, calculations are always based on the number of cards seen (dealt) versus unseen (possible to be dealt).  The lack of burn cards does not factor into odds calculations.

7. What is email validation?

   We use email validation to verify a player’s email address before they are allowed to use our software. Requiring all players to validate their email addresses helps us reduce the risk of fraud.

8. How do I validate my email address?

   When you open an Absolute Poker account, we will email you a 5-character code. Depending on your email filters, our email may be misdirected to your 'Junk' or 'Bulk' folder. Please check these folders for our email and add our address to your list of safe senders. The next time you launch Absolute Poker’s software, you’ll be asked to enter the 5-character code found in our email before logging in. If you fail to receive your validation code, please email support@absolutepoker.net and we will gladly help you right away.

9. Are Absolute Poker employees allowed to play at your site?

   Absolute Poker employees, consultants, and anyone else who has access to inside information (such as complete hand histories, playing histories, and other sensitive information) are not allowed to play in fun money games or tournaments. This will prevent any potential abuse of inside information at the tables.

10. How can I change my username?

    At Absolute Poker, we do not allow players to change their usernames. The policy is largely for security purposes. Players identify each other by their usernames. If we enabled players to change their usernames, then other players would have no idea who they were playing with. At physical poker rooms changing your identity is impossible.  As a result, we feel that allowing players to change their identity online should also not be possible. This policy is designed to protect you as a player and helps us maintain a high level of integrity and security at Absolute Poker.

11. How can I use hot keys at AP?

    We have designed special Hot Key buttons that allow you to play using your keyboard. Our hot keys let you call, fold, check and raise with the push of a button. Select Options from the main menu bar in the poker room, and then click on the Hot Key box to enable this feature. The hot keys are as follows:

• F1: Fold
• F2: Check
• F3: Bet
• F4: Call
• F5: Raise
• F6: Double Raise
• F7: Double Bet
• F8: All In
• F9: Bring In

12. I lost my password! How do I retrieve it?

    We’ll gladly help you retrieve your password. Before proceeding, please remember that your password is case sensitive.

    If you can’t remember your password, you can request it from the login window by clicking on the "Forgot Password" button and it will be emailed to the email address that Absolute Poker has on file. You may also request to have your password sent to you from the Main Lobby by selecting "Forgot Password" from the “My Account” menu. You will be asked to enter your email address that you have registered in your User Profile. Your password will then be immediately emailed to you.

13. Why am I being asked to import my player notes?

    If you have a lot of player notes and use different computers to access Absolute Poker we will ask if we can import all your 'player notes' information. We will then give you complete access from any computer in the future. Please note that we can import player notes from only ONE computer.  Please be sure to run this upgrade on the computer you use for the majority of your online poker play.

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